Q:
Which inverter brands can your batteries compatible with?
A:
Our battery can compatible with DEYE / SOLIS / SOFAR / GROWATT / VOLTRONIC / VICTRON / LUXPOWER / MEGAREVO etc(contact the sales to get more details).
Q:
Do you have certificates?
A:
We have CE / IEC / UL / UN38.3 / CEC / CEI021 / SONCAP.
Q:
What about the lead time?
A:
Sample needs7-15days, massive production order need 25-45days.
Q:
What is the warranty of batteries?
A:
We have 10 (5+5) years warranty, If the product fails, we will send new spare parts for replacement. If necessary, we will arrange staffs to maintain the product on site from time to time.
Q:
Do you support the OEM order?
A:
Yes, it is available to customized the battery with your own brand. Sub-certificate need be issued separately.
Q:
What is the sequence of activating and shutdown the whole system?
A:
Open the battery first and then turn on the grid when activating, close the grid or inverter first and then turn off battery when shutdown.
Q:
Why the inverter reports BMS communication failure? (Plug-in Box Series)
A:
Check the dips codes on the battery first, then check the data cables between both inverters and batteries.
Q:
Why there is no communication between battery and high voltage inverter?
A:
You have to combine the battery in series to meet the required voltage.
Q:
What should I do before series connection?
A:
Make sure the voltage of each battery is almost same.
Q:
How to connect the power cable of inverter with batteries while parallel?( Plug-in Box Series）
A:
Inverter’s positive and negative cable to master battery or positive to master battery and negative to last battery.
Q:
How to configure WIFI and how do I know the network is configured successfully?
A:
It is written in the user manual, if the color of battery icon under your account is green, it is online, if grey, then offline.
Q:
Why does the indicator of battery turn red?
A:
Configure WIFI for battery, you can check fault info via APP.
Q:
Why is it important to store your own generated energy?
A:
When your solar panels generate energy, your home only uses the electricity you need at that moment. The surplus of solar
energy is injected into the electricity network at that moment. At times when you need more electricity than you produce,
you take so-called 'grey power' from the grid again.
By using a home battery you can store your surplus of generated renewable energy and use it at times when the sun is not
shining enough. Your energy consumption is optimized, you become less dependent on external factors such as price
increases for electricity and you turn your home into a green living environment.
